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In My Experiences Dealing With The Medical System 

03 of 24 

Let Your No Flow 

02 of 24 

Ask Clarifying Questions 

10 of 24 

In Sequali's Words Again 

Chapter 5: Assert Your No 

That Is Not Okay, That Is Not Appropriate 

Let Them Know You Value Them 

Control Your Own Reaction And Change The Game 

The State Officials Were, Nevertheless 

01.01-Getting Past No 

Remember That In Saying No 

There Is No Doubt That Delivering A Positive No 

Accomodation Can Also Hurt Our Organizations 

Listen To Understand, Not To Refute 

When My Turn Came To Respond 

Affirm Your Yes 

Chapter 6: Propose A Yes 

Respect Them For Your Sake 

14 of 24 

Consider A Business Situation 

12 of 24 

As With Most Challenges 

Marrying Yes And No 

Stage 2: Deliver 

The Goal: A Positive Outcome 

But No Has Uses That Go Far Beyond Protection 

Yes Is A Value Statement 

09 of 24 

The Purpose Of Yes 

At This Point, The Boss Is Confounded 

22 of 24 

Stage 1: Prepare 

Making A Positive Proposal Has Another Great Merit 

Acknowledging The Other's Point Of View 

01.06-Getting Past No 

16 of 24 

Appeal To Shared Interests 

20 of 24 

17 of 24 

23 of 24 

21 of 24 

Listen Attentively 

During Some Work I Once Did With A Major US 

Make Your Request 

End On A Positive Note 

Having Prepared Thoroughly 

Bob Took A Deep Breath